Category: Human Resources
Job Type: Full time
Shift: Day - 08 Hour
Location: Palo Alto, CA
Req: LP_00025244-2660977
Employee Group: Exempt
Benefits Eligible: Yes
Remote Eligible: Yes
Department: Human Resources LPCH
Scheduled Weekly Hours: 40

At Lucile Packard Children’s Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job ID: LP_00025244-2660977

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job.

Senior HRIS Specialist researches, analyzes, facilitates the development and maintains human resources business systems and applications. Monitors existing needs and develops solutions or facilitates modifications to existing tools to meet changing requirements. Collaborates with information technology staff or vendors to resolve program and relate problems. Assignments are broad in nature usually requiring originality and ingenuity.

• Primary responsibility for the administration, configuration, maintenance, and ongoing optimization of ServiceNow HRSD supporting HR functions.

• Partners closely with HR, IT, and other stakeholders to ensure HR technology solutions are reliable, scalable, user-friendly, and aligned with business needs.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

*Serve as the primary administrator and subject matter expert for ServiceNow HRSD functionality, including system configuration, maintenance, enhancements, testing, and troubleshooting.

 *Administer and optimize ServiceNow HR Service Delivery (HRSD) capabilities, including HR services, case management, employee-facing experiences, workflows, knowledge content, and related functionality.

 *Support Workday HCM business processes, security, reporting and integrations.

* Collaborates with LPCH IT department to implement and maintain HR information systems and applications. Represents, coordinates and communicates HR business requirements.
* Maintains an in-depth understand of the HR departments workflows, policies and procedures, business objectives, industry practices, regulatory requirements, etc. in order to identify and plan for changing business requirements.
* Maintains integrity and accuracy of application systems and application data bases, monitors and ensures information systems and data are secure and in compliance with all requirements, will conduct or participate in audits.
* Makes modifications such as additions and changes to user tables, writes and executes ad hoc reports, tests and validates system changes, and develops requirements/specifications for new or enhanced functionality to department applications.
* Manages the implementation of changes to the department's information systems and ensures resolution of all problems using documented procedures. Prepares documentation and delivers end-user training.
* Sets expectations and manages the vendor relation in acquisition and implementation of new applications or changes in functionality to existing software. Provides the technical interface between the end-user and the vendor. Facilitates achievement end-user's business needs.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelors degree in a work-related discipline/field from an accredited college or university. 

Experience: Five (5) years of progressively responsible and directly related work experience.

Preferred Qualifications: 

• Hands-on experience with ServiceNow HRSD administration and configuration strongly preferred
• Workday HCM experience preferred, with experience supporting business processes, security, reporting and integrations, including a deep understanding of HCM data structures.

Licensure/Certification: None required.

KNOWLEDGE

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.

* Ability to apply judgment and make sound decisions.
* Ability to foster effective working relationships and build consensus.
* Ability to maintain confidentiality of sensitive information.
* Ability to plan, organize, prioritize, work independently and meet deadlines.
* Ability to understand and use information technology to drive process changes.
* Ability to work effectively both as a team player and leader.
* Ability to work effectively with individuals at all levels of the organization.
* Knowledge in navigating and managing large scale HR/Benefits/Payroll applications.
* Knowledge of local, state and federal regulatory requirements related to areas of functional responsibility and HR.

PHYSICAL REQUIREMENTS

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range
Compensation is based on the level and requirements of the role.
Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.
Typically, new team members join at the minimum to mid salary range.
Minimum to Midpoint Range (Hourly): $58.28 to $75.76

Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.